Big Panda's Little Book of Calm

We carefully pack every order from our shop on Chapel Walk to make sure it arrives beautifully and safely

UK Delivery

• Standard Delivery: £5.99
  
• Greeting Cards: £2.99 (flat rate)
  
• Dispatched within 1–2 working days
  
• Sent via DHL
  

Click & Collect (Free)

• Available from our Worcester shop
  
• Ready within 24 hours (we’ll email when it’s ready)
  

Packaging

• Thoughtfully wrapped to protect delicate items
  
• We reuse packaging where possible to reduce waste
  

Important to Know

• If your order includes both gifts and cards, standard delivery (£5.99) will apply
  
• During busy periods (like Christmas or Jellycat drops), dispatch may take slightly longer
  

We hope you absolutely love your Cornucopia finds, but if something isn’t quite right, here’s how we can help.

Online Orders (UK Customers)

• You have 14 days from receiving your order to request a return
  
• Items must be returned within 14 days of notifying us
  
• Products must be unused, in perfect condition, and in original packaging
  

Refunds

• Refunds will be issued to your original payment method
  
• Return postage costs are the customer’s responsibility
  

In-Store Purchases

• We offer exchanges or credit notes only within 14 days (no refunds)
  

Non-Returnable Items

• Earrings (for hygiene reasons)
  
• Perishable or seasonal items
  
• Sale items (unless faulty)
  

Damaged or Incorrect Items

• Please contact us within 48 hours with photos so we can resolve this quickly