Click & Collect
Our free Click & Collect service makes it easy to shop online and collect your order from our Worcester store at a time that suits you.
How It Works
1. Shop Online
Browse our collections and add your favourite items to your basket.
2. Select Click & Collect
At checkout, choose Click & Collect as your delivery method (available on eligible items).
3. We'll Prepare Your Order
Our team will carefully pick and prepare your order. As soon as it's ready, we'll send you an email confirming it's available for collection.
4. Collect In Store
Visit our Worcester store with your order confirmation email. If you're collecting on behalf of someone else, please bring the order confirmation along with a valid form of identification.
Collection Information
Click & Collect is free on all eligible orders.
Please wait until you've received your collection confirmation email before visiting the store.
Orders can be collected during our normal opening hours.
Need Help?
If you have any questions about your Click & Collect order, please don't hesitate to get in touch. Our friendly team will be happy to help.
FAQs
Orders are usually dispatched within 1–2 working days. Delivery times may vary during busy periods.
You can return a website order within 14 days of receiving it. Items must be unused, in their original condition and packaging, with all tags attached. Earrings cannot be returned for hygiene reasons unless they are faulty. Return postage costs are the customer’s responsibility unless the item is faulty or damaged.
We are usually open Monday to Saturday, 10am - 5pm, and Sunday, 11am - 4pm. Please check our website or social media for seasonal changes.
Yes, simply enter the recipient’s address as the delivery address at checkout. We don’t include prices or invoices inside our parcels. If you require gift wrapping, please add a note at checkout and we’ll be happy to beautifully wrap your order. Please note that additional charges may apply.
Yes, gift vouchers are available for anyone who prefers to let the recipient choose something themselves.
Please contact us as soon as possible with your order number and photographs of the item and packaging, and we’ll help resolve it.
Yes, Cornucopia is an official Jellycat stockist. All our Jellycat products are genuine and purchased directly through the brand.
If your order hasn’t shipped yet, we’ll do our best to accommodate changes or cancellations. Reach out to our support team as soon as possible for assistance.
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