Delivery Information

At Cornucopia Home & Gift, we take great care when preparing and packing every order. Our team works to ensure your purchases are beautifully packaged and delivered safely.

UK delivery options

Card Delivery

£2.99

Cards are sent using a tracked delivery service and are typically delivered within 2–4 working days after dispatch.

This option is available for eligible card-only orders. If other products are added to your basket, the appropriate standard delivery charge will apply automatically at checkout.

Standard UK Delivery

£5.99

Orders are typically delivered within 2–4 working days after dispatch.

Express UK Delivery

£6.99

Orders are typically delivered within 1–2 working days after dispatch.

Express delivery times begin once your order has been dispatched. Orders placed after 2pm, during weekends or on bank holidays will be processed on the next working day.

Click & Collect

Free

Collect your order from our Worcester store:

Cornucopia Home & Gift
2 Chapel Walk
Crowngate
Worcester
WR1 3LD

We will email you as soon as your order is ready. Please wait for your collection confirmation before visiting the store and bring your order confirmation with you.

Order processing

We aim to dispatch orders within 1–2 working days.

Orders placed after 2pm, during weekends or on bank holidays will be processed from the next working day.

During particularly busy periods, including seasonal events and new-product launches, dispatch may take slightly longer. We will contact you if we expect a significant delay.

Working days are Monday to Friday, excluding bank holidays.

Our delivery partner

We use DHL for the majority of our deliveries, providing a reliable and tracked service.

Where tracking is available, you will receive the details by email once your order has been dispatched.

Delivery areas

Our standard delivery prices apply to eligible UK mainland addresses.

Our standard services do not currently cover:

• Northern Ireland

• Scottish Highlands

• Scottish Islands

• Channel Islands

• Isle of Man

• Isles of Scilly

If you live in one of these areas, please contact us before placing your order. We will be happy to provide a delivery quotation where possible.

Delivery addresses

Please check that your name, address and postcode are correct before completing your order.

If you notice an error, contact us as soon as possible. We will try to amend the address, but this may not be possible once your order has been processed or dispatched.

We cannot accept responsibility for delays or failed deliveries caused by incorrect or incomplete information provided when placing an order. Additional charges may apply if an order needs to be sent again.

Accepting your delivery

Some deliveries may require a signature or confirmation of receipt. If nobody is available, the courier may leave the parcel in an authorised safe place, deliver it to a neighbour or provide instructions for rearranging delivery.

Responsibility for the goods passes to you when they are delivered to you, left in accordance with your instructions or received by someone you have nominated.

Please inspect your order as soon as reasonably possible after delivery.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at orders@cornucopiahomeandgift.com.

Please include:

• Your name and order number

• Details of the problem

• Clear photographs of the product, packaging and delivery label where appropriate

If damage is obvious while the courier is present, you may refuse the delivery. However, accepting or signing for a parcel does not affect your rights if damage is discovered after opening it.

Please keep the item and its original packaging until we have advised you what to do. Do not return a damaged or faulty item without contacting us first.

Where an item is confirmed as damaged, faulty or incorrect, we will arrange an appropriate replacement or refund and cover reasonable return or collection costs.

Large or fragile items

Some larger, heavier or particularly fragile products may require a specialist delivery service.

If this applies to your order, we will contact you before dispatch to explain the available options and confirm any additional delivery charge. We will not charge you anything further without your agreement.

Missing or delayed deliveries

Delivery times are estimates and cannot be guaranteed unless we have expressly agreed a particular delivery date with you.

If your order has not arrived within the expected timeframe, please contact us at orders@cornucopiahomeandgift.com. We will investigate the delivery with the courier and work to resolve the issue as quickly as possible.

Contact us

If you need help with an order or delivery, please contact:

Email: orders@cornucopiahomeandgift.com
Telephone: 01905 28250

This Delivery Policy does not affect your statutory rights.