Orders are usually dispatched within 1–2 working days. Delivery times may vary during busy periods.

You can return a website order within 14 days of receiving it. Items must be unused, in their original condition and packaging, with all tags attached. Earrings cannot be returned for hygiene reasons unless they are faulty. Return postage costs are the customer’s responsibility unless the item is faulty or damaged.

We are usually open Monday to Saturday, 10am - 5pm, and Sunday, 11am - 4pm. Please check our website or social media for seasonal changes.

Yes, simply enter the recipient’s address as the delivery address at checkout. We don’t include prices or invoices inside our parcels. If you require gift wrapping, please add a note at checkout and we’ll be happy to beautifully wrap your order. Please note that additional charges may apply.

Yes, gift vouchers are available for anyone who prefers to let the recipient choose something themselves.

Please contact us as soon as possible with your order number and photographs of the item and packaging, and we’ll help resolve it.

Yes, Cornucopia is an official Jellycat stockist. All our Jellycat products are genuine and purchased directly through the brand.

If your order hasn’t shipped yet, we’ll do our best to accommodate changes or cancellations. Reach out to our support team as soon as possible for assistance.